A Single Page article is the simplest type of Knowledgebase document. It covers one clear topic on a single page, making it quick for readers to find answers without scrolling through long guides or multi-part documents.

When to Use a Single Page Article

• To answer one specific question (e.g. "How do I reset my password?").
• To provide short instructions (e.g. "How to update your profile picture").
• To explain a simple concept (e.g. "What is Continuous Improvement?").
• When the content is standalone and does not need linking to multiple related sections.

Why It Works

Single Page articles are:

• Quick to read. Ideal for users who want an answer in under two minutes.
• Easy to maintain. Updates are limited to one page, not a whole guide.
• Search friendly. Each article is highly focused, improving search results.
• Re-usable. Can be linked into FAQs, tutorials, or broader guides.

Potential Features Available on a Single Page Article

Depending on how you configure your Knowledgebase, a Single Page article might include both Content Features and Functionality Features.

Content Features

1. Rich text formatting. Use headings, bullet points, numbered steps, and tables to structure information clearly and make it easy to scan.
2. Inline media. Add screenshots, images, videos, or GIFs to show users how to complete a task instead of just describing it.
3. Expandable sections. Include toggles or accordions to hide more detailed or advanced information, keeping the main article concise.
4. Callout blocks. Highlight important details, warnings, or best practices in visually distinct boxes so they stand out from the main text.
5. Related links. Provide links to other articles or resources, either curated by the author or automatically generated, to guide readers to the next helpful step.

Functionality Features

1. Feedback tools. Enable quick surveys, thumbs up/down, or star ratings to capture whether the article was useful and highlight areas for improvement.
2. Print option. Allow readers to print the article directly for quick reference, team handouts, or training sessions.
3. PDF download. Provide a ready-made PDF version so users can save the article for offline access, distribute it to colleagues, or include it in training packs.
4. Last updated stamp. Show when the article was last reviewed or updated, reassuring readers that the content is accurate and up to date.
5. Version numbering. Display article version numbers to make it clear when significant updates or revisions have been made, helping teams track changes over time.
6. Author attribution. Display the author’s name and/or role to establish trust, accountability, and subject matter expertise.
7. Bookmark or Add to favourites. Allow logged-in users to save the article to their personal profile or dashboard, making it easy to return to frequently used guidance.
8. Jump to or On-page navigation. Generate a clickable table of contents from headings within the article, helping readers quickly scan and jump to the section most relevant to them.

Example Scenarios

• A membership portal might have a Single Page article called “How to Renew Your Membership Online” with a short step-by-step process.
• A university support site could publish “Accessing Wi-Fi on Campus” as a Single Page article with device screenshots.
• A charity CRM helpdesk might include “Resetting Your Two-Factor Authentication” as a quick reference page.